Network Maintenance
Network maintenance is scheduled for 11:30pm tonight, May 24, 2023. We anticipate a brief interruption in internet service, lasting approximately 5-15 minutes.
Service Notification: Scheduled Maintenance
Call System Maintenance
On April 18th at 11pm we will be migrating our Call Center and Customer Experience Teams to a new system. Calls to those teams will be interrupted for a brief moment. Thank you for your patience.
Network Maintenance Freeland
Infrastructure maintenance is scheduled for our fiber network in Freeland. Fiber customers will experience a brief 5-10 minute blip in Internet and voice service between 10pm Monday, March 6 through midnight March 7 while we upgrade service equipment. Please contact Tech Support with questions 360-321-8324.
Network Maintenance Langley and Point Roberts
Infrastructure maintenance is scheduled for our fiber network in Langley and Point Roberts. Fiber customers will experience a brief 5-10 minute blip in Internet and voice service between 10pm Thursday, March 2 through midnight March 3 while we upgrade service equipment. If you have any questions, please contact Tech Support at 360-321-8324.
Phishing Scam Alert
We are aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email from sender “Whidbey Telecom Network” with the subject line “Urgent Action Required.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you are unsure of, …
Planned Maintenance
Your engineering team will be conducting system maintenance on October 18 between 11:30 pm and midnight that could momentarily impact internet services for customers in the Freeland area. There is no planned outage. If you encounter trouble after the maintenance is complete, please email Tech Support at support@whidbey.net or call (360) 321-8324. Thank you!
Phishing Scam Alert
We recently became aware of an email phishing scheme targeting Whidbey Telecom customers. Customers reported a fraudulent email that appeared with the subject line “Email with Attachment.” If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your …
Internal Network Maintenance
We will be conducting some internal system maintenance on September 14 at 10:00pm that could impact website hosting services for customers. The outage will last approximately 10 minutes. If you encounter trouble after the maintenance is complete, you can email Tech Support at support@whidbey.net or call (360) 321-8324.
Voice Service Maintenance
We will be conducting some internal system maintenance on June 14th at 11:00pm that could impact voice services for some customers. The outage will last approximately 30 minutes. If you encounter trouble, you can email Tech Support at support@whidbey.net.
Bayview Drive Thru Closure
The drive thru and drop box in Bayview will be closed May 27 through June 3. Please use the drop boxes at the Freeland office or call Customer Service for assistance at 360-321-1122.
Phishing Scam Alert
We have received reports of a new phishing scam to Whidbey Telecom customers claiming that we are upgrading our email system. If you receive this email, DELETE IT. Do not click on any links or open any attachments. If you’ve received an email you’re unsure of, please contact your Whidbey Telecom Support Team 24/7 at …
Internal System Maintenance
We will be updating our internal systems on May 18th. Customers will not be able to access SmartHub during this time. The outage will last for approximately 60 minutes (midnight – 1am). This maintenance will not affect or interrupt external telephone, internet or email service for customers. If you encounter trouble after the maintenance is complete, …
