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Find answers to the most frequently asked questions below.
Or call 24/7 (360) 321-8324.

Frequent Questions

Why do I need a Subscriber Verification Code?

Frequently asked questions about the steps we take to ensure your privacy and security.

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How do I set up my email?

Find detailed instructions for setting up your email account on both Windows and Mac platforms.

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Is there a service outage?

Check our service notifications page for updates on any current or planned outages.

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Self Service Support

Keeping It Local: Shop Whidbey on Small Business Saturday

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Work Where You Live: Helpful Tips for Telecommuting

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FAQs: Email

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FAQs: Understanding WiFi In Your Home

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FAQs: SmartMail Voicemail

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FAQs: 811 Call Before You Dig

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Service Notifications

Scheduled Maintenance
Outage Alerts
Past Notifications
09/19/19 7:00 AM – Past Alert

Resolved : A Fiber equipment failure is impacting a small number of customers.  Customers are being migrated over to other equipment and downtime is expected to be limited.  

Contact Support

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By Phone
Toll Free800-880-0886
Point Roberts360-945-8324
Phone and Wiring Repair360-321-8324
South Whidbey360-321-8324
TTY Callers711
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