Frequent Questions
Why do I need a Subscriber Verification Code?
Frequently asked questions about the steps we take to ensure your privacy and security.
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How do I set up my email?
Find detailed instructions for setting up your email account on both Windows and Mac platforms.
Learn more >Is there a service outage?
Check our service notifications page for updates on any current or planned outages.
Learn more >Self Service Support
Keeping It Local: Shop Whidbey on Small Business Saturday
Read more >Work Where You Live: Helpful Tips for Telecommuting
Read more >FAQs: Email
Read more >FAQs: Understanding WiFi In Your Home
Read more >FAQs: SmartMail Voicemail
Read more >FAQs: 811 Call Before You Dig
Read more >Service Notifications
Scheduled Maintenance
Outage Alerts
Past Notifications
09/19/19 7:00 AM – Past Alert
Resolved : A Fiber equipment failure is impacting a small number of customers. Customers are being migrated over to other equipment and downtime is expected to be limited.
Contact Support
Before you call, be sure to have your password/Security Verification Code (SVC) handy. If you don't have one, we can help you set that up.
By Phone
Toll Free800-880-0886
Point Roberts360-945-8324
Phone and Wiring Repair360-321-8324
South Whidbey360-321-8324
Camano/Snohomish360-652-8885
TTY Callers711
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