The links below are for effective tariffs, public notices, and other terms and conditions relating to Whidbey Telecom products and services.
Internet
| Open Internet Policy | Download PDF |
| Net Neutrality Statement | Download PDF |
| Privacy Policy | View Page |
| FCC Public Notice of Copper Network Retirement | Download PDF |
| FCC Broadband Consumer Labels | Download PDF |
| Internet & Broadband Terms & Conditions | Download PDF |
| Equipment Lease Agreement | Download PDF |
| WireGuard Terms & Conditions | Download PDF |
| Disclaimers Applicable taxes, fees and regulated surcharges charged separately. Service speeds over WiFi depend on a number of factors including age of hardware and home layout. Services available in select residential areas. Internet and WiFi services invoiced, and are available, separately. Prices subject to change. Promotions are available for a limited time only and may be cancelled at any time. Certain other restrictions may apply. Installation fee and a three year service term commitment may apply. The Whidbey Telecom trademarks displayed, including HOP WiFi® and The BiG GiG® and WhidbeyTV, are registered trademarks and/or service marks of Whidbey Telecom. Other trademarks that appear are the property of their respective owners. Whidbey Telecom© 2023. All rights reserved. |
Voice
| Federal Lifeline Program | View Page |
| Phone Book & Directory Assistance | View Page |
| Whidbey Telephone Company Tariff | Download PDF |
| Hat Island Telephone Company Tariff | Download PDF |
| Long Distance Terms & Conditions | Download PDF |
| Long Distance Telecommunications Pricelist Western Long Distance, Inc., dba Whidbey Telecom Long Distance, adba Whidbey Long Distance, Point Roberts Long Distance and Hat Island Long Distance, (“Company”) has today issued revisions to the Company’s Price List. The Federal Communications Commission (FCC) recently issued a Public Notice indicating an increase in the prescribed federal universal service contribution factor. Therefore, you will see an increase in the federal Universal Service Fund (USF) surcharge on your Whidbey Telecom Long Distance interstate charges beginning with your December 1, 2023 bill and applicable to calls made subsequent to October 20, 2023. The new USF surcharge is 34.5%. The revised Price List has an effective date of October 21, 2023. WESTERN LONG DISTANCE, INC. dba WHIDBEY TELECOM LONG DISTANCE WHIDBEY LONG DISTANCE POINT ROBERTS LONG DISTANCE HAT ISLAND LONG DISTANCE | Download PDF |
| 911/E911 Information Whidbey Telecom uses a Voice over Internet Protocol (VoIP) device. Access to 911 or E911 service may be limited or not available from telephones connected through this device in certain circumstances, including impairment or loss of power or Internet access. Also, in some circumstances, the telephone number and/or service address assigned to this device may not display correctly to 911/E911 personnel. If you move your device to another physical address, you must update the address for the device to facilitate accurate identification of your address by 911/E911 personnel. To update the physical address information for your device for 911/E911 purposes, call (360) 321-6826. |
