Archives: FAQs

What is the Emergency Broadband Benefit? 

The Emergency Broadband Benefit (EBB) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during the pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms. 

How much is the benefit? 

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households….

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Download the SmartMail Voicemail User Guide here.

How do I login to the SmartMail web interface?

You can access your SmartMail Voicemail from the top of any Whidbey Telecom web page by clicking on the “My Voicemail” button. Scroll down to the Voicemail box and select “Log in”. At the Login page, enter your 10-digit voicemail service phone number and password….

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What is the difference between a modem and a router? Can I pay my bill over the phone? What is a Subscriber Verification Code and why do I need it?

From technical questions to help with billing, find the answers to all your most Frequently Asked Questions below.


FAQs: Billing &…

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It can be difficult understanding all the tech talk and terminology out there. Especially with new products and advancements happening almost daily. Here’s a breakdown of some of the most common internet terms you may come across.

What is an ISP?

An ISP (Internet Service Provider) is the company, such as Whidbey Telecom,…

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In an ongoing effort to safeguard customer account information, Hat Island Telephone Company, in compliance with FCC regulations, requires all persons requesting account information to verify their identity as the account holder or as a person authorized to have access to such account information. When you visit or call Hat Island Telephone Company to request account information,…

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